Sometimes you might run into an issue when submitting a form online. Typically, these issues occur due to district or individual email, browser, or network settings.
Here are the most common cases we see and what you and your district IT department can do to troubleshoot them.
- I can't find the email notification.
- I can't submit my form.
- I’m still not receiving my InformedK12 emails.
- I can’t log into my account.
- I'm having autofill issues.
I can’t find the email notification.
Our forms are most often shared via an emailed link. Although it may seem straightforward for emails to go from Point A to Point B, there are a number of reasons why a form may not make it to your Inbox. We’ve listed these actions by most common use cases. If you cannot find the link that was sent to your email, it’s likely that one of these cases may be the reason.
Check for Typos
The number one reason a link doesn’t make it to your Inbox is due to a typo or spelling error. You can always confirm with the sender that they have the correct email address.
Check Other Email Addresses
Sometimes your browser may be logged into a different email address than the one you provided to your district. You can always do a quick check of your other inboxes to confirm whether a link was sent to another email address.
Check Spam/Junk Folders
Sometimes our forms are filtered into your junk folder instead of your inbox. You can do a quick search in your Spam/Junk folder for any emails from email@example.com. If it is there, you can filter it back to your Inbox.
Add Forms@informedk12.com to Your Contacts
Our forms are always sent from firstname.lastname@example.org. Adding this email address to your contacts ensures that it is not accidentally marked as spam and or possibly denied from your Inbox in the future. Once you add our email to your contacts, you can reach out to Support and we can resend the form link to your inbox.
I can't submit my form.
For security purposes, we regularly update which version of web browsers our platform can support. As a result, this can impact whether you are able to submit your form. If you click the red submit button, and you receive a browser error, you can try two possible next steps:
- Open your link on a different browser or device and resubmit.
- Update your browser to its most current version and then resubmit.
Note: We can support submissions on browsers Chrome 63, Firefox 67, and Edge 79 and higher. We do not support submissions from the Opera browser. (updated 10/11/2022).
I’m still not receiving my InformedK12 emails.
There may be larger issues at hand that are affecting the transmission of the email notification. When network connectivity issues arise or servers go down, emailed forms may end up bouncing in the moment even though the email addresses are valid ones. If you see several of your form submissions bounce or are no longer receiving emails from us, it’s worth checking in with your IT department to confirm the following are allowed on your network.
- Allow InformedK12 IP address: 188.8.131.52
- Allow InformedK12 email address: email@example.com
- Allow AWS domain (Image host):https://chalk-carrierwave.s3.amazonaws.com
Similar to how spam filters work, emails may end up on your district’s deny list because student email addresses cannot accept emails from external email accounts or a group email is restricted to only allow district emails. Reach out to your IT team or Group Email administrator to add firstname.lastname@example.org to the allow list so Informed K12 forms are received.
I can’t log into my account.
Users actually don't need an account in order to fill out or approve a form. The link to fill out a blank form is typically posted on your district website, internal staff site, or shared via email. You can also reach out to Support with the name of the form and we can always look it up for you.
For account holders who cannot log into the site, here are initial steps you can take to troubleshoot and log back in.
Reset Your Password
If you forget your password, you can click “Forgot Password” to receive an emailed link to reset your password.
You’ve reset your password but you can’t seem to find the Informed K12 site to login. It may be that you are already logged in. You can determine this by checking that you are on our website and seeing if your profile icon is at the top right corner of your browser page.
Click on the icon to see which email address is currently logged in as it may be that you are logged into your account with a different email address or someone else may have forgotten to log out. Log out of the account and log back in to ensure you are using the email address associated with your account.
Clear Your Browser’s Cache
If you are still unable to log into your account, you can clear your cache. It may be that a broken link is saved in your cache. Here are instructions you can use for your specific browser. If the issue persists after that, we can schedule a zoom to troubleshoot. Reach out to Support to schedule!
I am having autofill issues.
When completing your form, you may find that some fields are auto-filled with inaccurate information. There may be hidden characters or spaces that affect your phone number input and the format is marked invalid.
For any and all autofill issues, the solution is also to clear the cache. You can use the same instructions here.
If you have attempted these fixes and you’re still not able to find a solution, it’s time to reach out to Support. We are better able to troubleshoot these issues on our end when we can see trends across a district or our platform, so don’t worry! It isn’t a bother. When you reach out to support, we can solve it together.