Note: This article is only for form facilitators, managers, and owners. If you are not a form owner or manager, please reach out to support with the correct name and email address of the recipient.

To change the email address of a bounced or incorrect recipient as an owner or manager…

1. Log into your account and navigate to your forms and submissions page. 
2. On the forms submissions page, navigate to the submission with the incorrect address
   Note: You can view the address by hovering over the “Waiting On” column.
   
   
3. To the far right of the submission, click on the three dots and you will see a menu of options. Select “Change Approver"
   
   
4. Here, you will be prompted to input the name and email for another approver. Once you have correctly entered the new approver name or email, click “Update"
   
   
5. Once the address is updated, a new email will be generated to the correct email. The previous email generated to the incorrect email will lead to a read-only link and a note at the top will show that the approver has been changed.